FAQ – Answers to some common questions
- Dash Cameras – For recording and monitoring activity during patrols
- White/Green Lights – For increased visibility and identification as a security vehicle
- Siren – For emergency situations requiring immediate attention
- 4/5G Signal Booster – To ensure reliable radio and cell phone communication
- Non-Lethal Pepper Ball Gun – For use in situations requiring non-lethal deterrence
- Tire Inflator – To assist in the event of a flat tire during patrols
- GPS Tracking System – For real-time vehicle location monitoring
- First Aid Kit – To provide immediate medical assistance when needed
- Patrol Vehicle Markings – To identify the vehicle as part of Iron Delta Security
- CCTV Monitoring Equipment – For surveillance capabilities during patrols
- Fire Extinguisher – To manage any vehicle or property fire emergencies
- Security Logbook – For recording daily patrol activities and incidents
- Firearm – Standard-issue weapon for personal protection and deterrence
- Taser – Non-lethal tool for subduing individuals when necessary
- Knife – For utility and emergency situations
- Body Camera – To record interactions and ensure accountability
- Radio – To maintain communication with dispatch and other guards
- Pepper Spray – Non-lethal self-defense tool
- Bulletproof Vest – For personal protection during potentially dangerous situations
- Baton – For self-defense
- 2 Sets of Handcuffs – For restraining individuals if needed
- Window Breaker/Seatbelt Cutter – To assist in emergency situations, such as vehicle accidents
- Flashlight – For visibility during nighttime or low-light conditions
- First Aid Kit – Basic medical supplies for emergencies
- Mobile Phone – For emergency communication or client contact
- Notepad/Pen – For reporting and documenting incidents
The anticipated response time for our patrol service in the Toluca Lake area is generally between 5-10 minutes. However, depending on the location of the patrol vehicle at the time of the call, the response could be quicker. Our team is committed to ensuring a prompt and efficient response to any incidents, providing residents and clients with peace of mind.
Our patrol vehicle will be roaming Toluca Lake throughout the day for continuous coverage and enhanced security. The vehicle will be actively doing their routes by client homes, with time periods (30-45 minutes) where they will park in random locations throughout Toluca Lake to watch and surveil vehicles and people coming in and out of the community. If patrols are constantly moving, they don’t have the opportunity to watch the neighborhood for suspicious vehicles and people. This is a vital part of the service so that we are aware of the happenings within the community. The patrol will regularly pass by and focus on customer homes as part of its patrol route. This allows for frequent visibility and ensures a swift response if any incidents arise, providing a constant reassuring daily presence for the community.
When patrolling client properties, our armed security guard will be specifically on the lookout for:
- Suspicious Activity or Individuals – People acting unusually or loitering around the property, particularly during late or uncommon hours.
- Unfamiliar Vehicles – Vehicles parked in the area for extended periods or in locations that seem out of place or suspicious.
- Signs of Forced Entry – Broken windows, damaged doors, or any other indications of an attempted or successful break-in.
- Open or Unsecured Gates and Doors – Gates, doors, or windows that are left open or unsecured, potentially compromising the property’s safety.
- Suspicious Packages or Items – Packages or items left unattended near the property that could be linked to criminal activity or a threat.
- Unusual Behavior Near Property – Individuals engaging in behavior inconsistent with the normal activity of the neighborhood, such as surveillance or suspicious actions near the home.
- Any Ongoing Emergency Situations – Responding to alarms, sounds of distress, or other immediate threats indicating a potential emergency, such as a break-in or vandalism. Our security guard is trained to identify and assess these potential threats and will take immediate action, including reporting to dispatch or contacting law enforcement if necessary, to ensure the safety and security of the home.
How to Report Crime Details and Photos to Iron Delta Security If you witness or experience any criminal activity, please follow these steps to report the incident to Iron Delta Security:
- Immediate Contact: Call our 24/7 Emergency Dispatch Line as soon as possible to report the incident. Our dispatch team will take your call and initiate the appropriate response.
- Provide Detailed Information: When speaking with our dispatcher, be sure to provide as much detail as possible about the incident, including:
- Location (address)
- Time and Date of the incident
- Description of Suspects/ Vehicles (if available)
- Type of Crime or Suspicious Activity
- Send Pictures or Videos: If you have photographic evidence or video footage of the crime, you can send it directly to our dispatch team. The dispatch line is text-capable, allowing you to send images and videos via text message. Please ensure that images or videos are clear and provide context to help our team assess the situation.
- Follow-Up and Status Reports: Our dispatch team will follow up with status reports and provide updates as needed. We will also continue to follow up with you, ensuring you’re kept informed of any developments or actions being taken.
- Confidentiality: Rest assured that any information or evidence you provide will be kept confidential and used solely for the purpose of ensuring the safety and security of the community. What are License plate cameras (LPR) that are added to the virtual Guard system and how do they help? License Plate Cameras integrated with the Virtual Guard System are advanced surveillance tools designed to capture and identify license plates of vehicles entering or leaving a designated area. These cameras are often installed at strategic locations around a property or community, such as at entrances or exits, and are linked to the Virtual Guard system to provide realtime monitoring and analysis. Here’s how they work and how they help:
- Automated License Plate Recognition (ALPR):
- Real-Time Monitoring: The cameras capture license plates of vehicles in real-time as they enter or leave the area, automatically reading and recording the plate numbers.
- Instant Identification: This data is processed by the Virtual Guard system, which can compare the plates to a database of authorized vehicles (for residents, clients, or known individuals) or flagged plates associated with criminal activity.
- Enhanced Security and Tracking:
- Suspicious Vehicle Detection: If a vehicle with a flagged or suspicious license plate is detected, the Virtual Guard system can immediately alert security personnel or dispatchers. This helps in quickly identifying and responding to potential threats.
- Incident Documentation: The system stores all captured license plate data and associated images, allowing security personnel to review the footage and track the movement of vehicles that may have been involved in a crime or suspicious activity.
- Access Control and Monitoring:
- Efficient Entry/Exit Management: The system can be linked to gated communities or secured properties, automatically logging when a resident or authorized vehicle enters or exits, creating a record of all movements.
- Automatic Alerts for Unauthorized Vehicles: If an unauthorized vehicle enters the area, security can be alerted right away, allowing for swift response and action.
- Improved Evidence Collection:
- Detailed Visual and Data Logs: In the event of a crime or incident, the captured license plate data and images provide critical evidence that can be used to identify suspects or vehicles involved.
- Collaboration with Law Enforcement: If necessary, the system can share recorded data with law enforcement for further investigation, aiding in the resolution of criminal cases.
- Peace of Mind for Clients:
- The integration of License Plate Cameras into the Virtual Guard system offers an additional layer of protection and vigilance for residents and clients, ensuring continuous monitoring of all vehicle activity in and around the property. This contributes to faster response times and proactive crime prevention. These cameras greatly enhance the security system by providing valuable, real-time data that aids in detecting suspicious activity, managing property access, and supporting law enforcement efforts.
If an issue or incident occurs at your property, Iron Delta Security follows a structured reporting protocol to keep you informed and ensure swift action:
- Immediate Dispatch of Security Personnel: If a security guard detects a problem (e.g., break-in, suspicious activity, alarm activation), they will first assess the situation and, if necessary, immediately dispatch law enforcement or other emergency services.
- Real-Time Notification:
- Phone Call/Message: You will be contacted directly by our dispatch team via phone call or text message to notify you of the situation. This ensures that you are informed as soon as the incident is detected.
- Incident Details: In the notification, you will be provided with details of the incident, including the type of event (e.g., break-in, suspicious vehicle) and the status of the response.
- Ongoing Updates:
- Our dispatch team will continue to provide updates on the situation, including the status of the guard’s actions and any law enforcement involvement.
- If additional response or action is required, you will be notified promptly to keep you fully informed of developments.
- Follow-Up:
- Our team will follow up with you after the incident to ensure that any concerns are addressed and to discuss any additional security measures that may be necessary.
At Iron Delta Security, we prioritize the safety and well-being of our clients by employing only the most qualified security personnel. Our guards are carefully selected for their experience and commitment to excellence in law enforcement and security.
- Experienced Professionals: Many of our guards come from prior police or military backgrounds, bringing a wealth of real-world experience in handling security situations, responding to emergencies, and maintaining a high standard of professionalism.
- Comprehensive Training: For those guards who do not come from law enforcement or military backgrounds, they undergo a rigorous training program designed to ensure they meet our high standards. This includes 500 hours of specialized patrol training, which covers everything from emergency response and conflict resolution to advanced security tactics. Only after successfully completing this extensive training are they allowed to patrol on their own.
We are committed to providing peace of mind through highly skilled and well prepared personnel who are ready to handle any situation that may arise
Vacation Watch is part of our Virtual Guard Package, Iron Delta Security offers two weeks of Vacation Watch per quarter. This provides additional peace of mind by having your property monitored while you are away.
Key Details:
- Two weeks per quarter, included at no charge with your Virtual Guard Package.
- Unused weeks cannot be carried over into the following year. Any unused time within the quarter will be considered invalid (Up to Owners discretion). If additional vacation watch days are needed beyond the included weeks, the cost is:
- $20 per day
- $120 per week
A-La-Cart – This service is designed to ensure your home is secured while you enjoy your time away. Watch Service with Patrol Service (A La Carte) If you’re subscribed to our Patrol Service and would like additional monitoring while away, you can add Vacation Watch Service on an a la carte basis.
Pricing:
- $20 per day
- $120 per week
This service includes: 1 Daily stop on clients property and a complete walk-through of the perimeter to ensure the integrity of the clients’ home. The walk-through is recorded via body cam or phone to ensure quality assurance. Any packages delivered will be collected and held at no additional
Toluca Lake Coverage Area large
